Return & Refund Policy

Returns is a scheme provided by us directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same return policy. For all products, the policy on the product page shall prevail over the general return policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.
The return policy is divided into two parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible
All Products 10 days Replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through a call from technical team.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost.

Note- If the rectification comes frequently then rectification cost will be applicable as per T&C. Products are not eligible for returns

No Returns categories

Products not in warranty or exceeds the time for replacement (10 days) are not returned and all we ask for is the product returned back to us must have intact original Packaging, seal, and the accessories.

The following table contains a list of products that are not eligible for returns as per the company Returns Policy.

Equipments:
Apex locators and Endomotors, Micromotors, Implant Motors/Physiodispenser, Micromotor & Handpieces

Products directly used on Patients.

Part 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

Your product will be checked for the following conditions after received to us:

  • Category
  • Conditions
  • Complete Product
  • All in-the-box accessories & freebies and combos (if any) should be present.
  • Unused Product
  • The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning any product.
  • Undamaged Product
  • The product should be undamaged and without any scratches, dents, tears or holes.
  • Undamaged Packaging
Product’s original packaging/ box should be undamaged. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

In certain cases where the manufacturer is unable to process a replacement for any reason whatsoever, a refunds will be given in the same manner the payment was received. If the order was prepaid, refund will be done in the bank account and if the order was cash on delivery, refund will be processed.

Generally, all the issued refunds takes 5-7 working days to reflect in customer’s bank account. If you don’t receive the amount back in the mentioned period of time, contact us by dropping us an email at support@imedica.co.in or you may call a the given number. Our team will assist you in such an instance

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@imedica.co.in .

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@imedica.co.in and send your item to:

i-Medica PVT. LTD, Hno.225, Opposite Bus Stand, Shastri Colony, Mahendergarh, Haryana 123029

Mobile No. +91 9555700069

Example:-
If you buy a product having 3 year warranty on it, strictly the warranty is on it’s manufacturing. If any defect found within warranty years, product will be taken back for servicing and rectification. Our courier person will come to collect the product. Customers needs to pack it well as reverse in-transit damage is liable for customer’s to bear. The product will be handed over to the manufacturing company for the servicing in the warranty years. This process takes 5-7 working days until the customer receives the serviced and error free product.